FAQ rgame11
for Malaysian Players

Register a new account at rgame11 and make your first deposit. A welcome bonus of 120% of your deposit amount, up to a maximum of RM300, will be credited automatically to your account. For example, if you deposit RM100, you will receive a bonus of RM120, bringing your total balance to RM220 to keep playing.

The wagering requirement at rgame11 is 15 times the bonus amount received. If you receive a bonus of RM120, you need to place bets totalling RM1,800 (RM120 × 15) before any winnings from that bonus can be withdrawn. For a deposit of RM600, the bonus received is RM300 — so the wagering requirement is RM4,500.

Generally, most online slot games and live casino games available at rgame11 count towards meeting the wagering requirements. However, contributions vary by game type — some games may contribute at a different rate or be excluded entirely. Check the Terms & Conditions for more details on the full list of eligible games.

Yes, the welcome bonus at rgame11 has a specific validity period. If the wagering requirement is not completed within the set period, the bonus along with any related winnings will be automatically removed. Make sure you read the bonus terms displayed when claiming an offer to know the exact deadline.

Yes, you can request cancellation of the welcome bonus through the rgame11 customer support team. However, please note that once the bonus is cancelled, any winnings earned using that bonus money will also be cancelled. Your original deposit remains safe and can still be used for regular betting without any additional conditions.

The rgame11 welcome bonus is calculated as 120% of the deposit amount, but is capped at a maximum of RM300. This means that if you deposit RM300 or more, the maximum bonus you receive is RM300 only. A deposit of RM600, for example, still gives a bonus of RM300 — not RM720. This is the set bonus cap and applies to all new members.

Log in to your rgame11 account, then go to the security settings or profile section. There you will find the option to enable two-step verification (2FA). Once enabled, every time you log in from a new device, you will be asked to enter an OTP code sent to your registered mobile phone or email as an added security layer.

Absolutely not. rgame11 will never contact you by phone call, SMS, WhatsApp, or email to ask for your OTP code, password, or banking details. If you receive any such message, it is a fraud attempt. Do not share any personal information and contact rgame11 customer support immediately via the official live chat.

rgame11 uses SSL (Secure Socket Layer) encryption technology — the same technology commonly used by financial institutions — to ensure that all data transmitted between your device and our servers is fully protected. Your personal and financial information is stored in a secure environment and is not shared with third parties without your consent. Read our Privacy Policy for more details.

Always make sure you access rgame11 through the official URL rgame11.org only. Check your browser's address bar — fake websites often use very similar names such as "rgame11.com" or "rgame-11.org". Make sure there is a padlock symbol in the address bar as a sign of a secure connection. Do not click links received via SMS or unofficial social media.

Contact the rgame11 customer support team immediately via 24/7 live chat. Provide your account details and describe what happened. Our team will help you change your password, temporarily lock your account, and investigate any suspicious activity. You are also advised to change the password of the email used to register and ensure no other devices are still logged in.

The minimum withdrawal amount at rgame11 is RM50 for all supported payment methods, including Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay, and cryptocurrency (USDT, BTC, ETH). Make sure your account balance is sufficient and all relevant wagering requirements have been met before starting the withdrawal process.

The withdrawal processing time at rgame11 is between 15 minutes and 2 hours after the request is confirmed. The exact time depends on the payment method selected and the volume of transactions being processed at that time. rgame11 works to process every withdrawal as quickly as possible to ensure you receive your funds without unnecessary delays.

Yes, the withdrawal service at rgame11 operates seven days a week including weekends and public holidays. You can submit a withdrawal request at any time, and it will be processed within 15 minutes to 2 hours as usual. Our customer support team is also available 24/7 if you need assistance during the withdrawal process on weekends.

In general, rgame11 encourages you to withdraw to the same payment method you used for your deposit as an added security measure to prevent money laundering. This helps ensure that funds are returned to the original source. If you encounter any issues or wish to use a different method, please contact our customer support for further assistance.

A withdrawal delayed beyond 2 hours may be caused by several factors: incomplete account verification, bonus wagering requirements that have not yet been met, or the need for additional security checks on large transactions. Contact rgame11 customer support via live chat with your transaction number so we can check the status of your withdrawal more quickly.

rgame11 does not charge additional fees for processing withdrawals via local e-wallet methods such as Touch 'n Go eWallet, DuitNow, Boost and ShopeePay. For cryptocurrency withdrawals, please note that the blockchain network may charge a network fee (gas fee) that is outside rgame11's control. Check the latest information in your account before making a withdrawal.

The rgame11 VIP programme consists of three tiers:

• 🥉 Bronze — weekly cashback of up to 0.3%
• 🥈 Silver — weekly cashback of up to 0.5%
• 🥇 Gold — weekly cashback of up to 0.8%

Each tier offers a higher cashback rate, ensuring that more active members receive greater benefits every week.

Weekly cashback at rgame11 is calculated based on your total net wager for the week. The cashback rate applied depends on your current VIP level — Bronze (0.3%), Silver (0.5%) or Gold (0.8%). Cashback is credited to your account at the start of the following week. This means the more frequently and actively you play at rgame11, the greater the cashback you receive each week.

VIP level upgrades at rgame11 happen when you show consistent and sustained betting activity. The more actively you play — across slots, live casino, sports betting and other games — the faster your VIP level grows. rgame11 reviews the overall activity of each member on a regular basis. Contact our customer support if you would like to know more about your VIP status progress.

rgame11 VIP members enjoy a range of privileges that increase with each level. These include access to priority customer support, exclusive promotional offers not available to regular members, more flexible deposit and withdrawal limits, and invitations to special events from time to time. Gold level members in particular receive personal attention from an rgame11 VIP account manager.

rgame11 reviews VIP member activity on a regular basis. An extended period of inactivity may affect your VIP status. To maintain your achieved level, you are encouraged to play consistently. If you plan to take a break for a while, contact the rgame11 customer support team to understand the VIP status review policy that applies to your account.

Once logged in to your rgame11 account, navigate to the profile section or account dashboard to view your current VIP level information, cashback history received and estimated cashback for the current week. This information is updated regularly. If there are any discrepancies, contact rgame11 customer support via 24/7 live chat for an immediate check.